Overview
Paradox (Olivia) is an AI-powered recruiting assistant that chats with candidates 24/7, answers questions, screens applicants, and schedules interviews via SMS, WhatsApp, web chat, and social channels. It is designed for high-volume hiring and frontline roles, reducing recruiter admin by automating applications, screening, interview coordination, reminders, and virtual hiring events.
Pricing
Entry & Mid-Market
- Paradox uses custom enterprise pricing, with entry-level packages starting around 1,000–1,500 USD per month for basic conversational AI and scheduling capabilities.
- Typical contracts require at least a 12‑month commitment and scale with locations, hiring volume, and integration scope.
Enterprise
- Mid-tier implementations often range from 3,000–8,000 USD per month, and full enterprise deployments can cost 25,000–100,000+ USD per year.
- With implementation, support, and customization, total first-year cost for mid-sized enterprises can exceed 200,000–300,000 USD.
Key Features
- Conversational chatbot (Olivia) – AI assistant that handles candidate Q&A, collects applications, and screens candidates through chat flows in 100+ languages.
- Automated screening & ranking – Uses knockout questions and job criteria to qualify candidates in real time and prioritize top applicants.
- Interview scheduling & reminders – Integrates with calendars and video platforms to automatically schedule interviews, send reminders, and manage rescheduling or no-shows.
- Virtual hiring events – Manages event registration, reminders, and handoff to recruiters for live chat during hiring events.
- ATS & HR integrations – Connects with existing ATS/HR systems (including ADP and others) to sync candidate data and automate workflows.
Best Use Cases
- High-volume hourly hiring – Retail, hospitality, QSR, logistics, and healthcare roles with many repetitive openings.
- Multi-location enterprises – Organizations needing consistent candidate experiences across hundreds of stores or branches.
- Recruiting teams with heavy admin load – Teams looking to offload repetitive screening, scheduling, and FAQ responses.
- Virtual and on-site hiring events – Companies running frequent hiring days or fairs who need automated registration and follow-up.
- Enterprises already on major HR/ATS platforms – Businesses wanting a conversational layer on top of existing systems.
Pros
- ✅ Massive time savings for recruiters – Automates screening, scheduling, and reminders so recruiters can focus on qualified candidates.
- ✅ 24/7, mobile-first candidate experience – Candidates can apply and get answers anytime via SMS, WhatsApp, or web chat.
- ✅ Strong high-volume hiring focus – Purpose-built for hourly and frontline hiring, with virtual events and multi-location support.
- ✅ Enterprise-grade integrations & scale – Used by large organizations across 60+ countries with 100+ supported languages.
Cons
- ❌ Enterprise-level pricing – Starting around 1,000+ USD/month and often 25,000–100,000+ USD/year, making it too expensive for small businesses.
- ❌ Requires careful setup & training – Chat flows and screening logic must be well-designed to avoid poor candidate experiences.
- ❌ Best for specific hiring profiles – Optimized for high-volume, repeatable roles; less compelling for low-volume, highly specialized hiring.
Official Website
Paradox (Olivia) – Official conversational hiring platform: https://www.paradox.ai
Release Date: Paradox launched Olivia in 2016 as one of the first large-scale AI recruiting assistants, expanding into full conversational hiring and ATS capabilities through the early 2020s.
Last Updated: December 2025